SHIPPING POLICY

THE MENUE offers worldwide shipping. All orders are shipped from the Netherlands and are always insured.

Shipping within the Netherlands and Belgium

Within the Netherlands and Belgium, your order will be sent to you with PostNL or DHL.

  • Within the Netherlands and Belgium, we offer free insured shipping with PostNL for order values up to €6000. Once your order is shipped, you will receive a shipping notification from PostNL. PostNL also notifies you about your shipment’s progress and estimated delivery date/time.
  • Within the Netherlands and Belgium, we offer free insured shipping with DHL Express for order values above €6000. Once your order is shipped, you will receive a shipping notification from DHL Express. DHL Express also notifies you about your shipment’s progress and estimated delivery date/time.
  • The package will be handed over to you personally at your door after you signed.

International shipping

Outside of the Netherlands and Belgium, your order will be sent to you with DHL or DHL Express.

  • Within the European Union and the United Kingdom, we offer insured shipping with DHL for order values up to €6000. This shipping option costs €25 to €50. The price depends on the order value and will be calculated during check-out. Once your order is shipped, you will receive a shipping notification from DHL. DHL also notifies you about your shipment’s progress and estimated delivery date/time.
  • Within the European Union and the United Kingdom, we also offer insured shipping with DHL Express for all order values. For order values above €6000, this is a mandatory shipping option. This shipping option costs €100. Once your order is shipped, you will receive a shipping notification from DHL Express. DHL Express also notifies you about your shipment’s progress and estimated delivery date/time.
  • For the rest of the world, we only offer insured shipping with DHL Express. This shipping option costs €100. Once your order is shipped, you will receive a shipping notification from DHL Express. DHL Express also notifies you about your shipment’s progress and estimated delivery date/time.
  • The package will be handed over to you personally at your door after you signed.

    Please keep in mind that any additional charges that may be applicable – such as local customs charges – are not covered by THE MENUE.

    Delivery time

    Typically, orders placed on Monday till Friday will be shipped within 24 to 48 hours. Orders placed during the weekend or public holidays will be processed in the next 2 working days. Within the Netherlands, you will receive your package within 2 working days from shipment. For shipments outside of the Netherlands the estimated delivery times are the following:

    • Europe: 2 to 6 working days, depending on the destination.
    • Rest of the world: 2 to 10 working days, depending on the destination.

    THE MENUE is however not responsible for the duration of the delivery.

    Delivery insurance

    THE MENUE ensures each purchase during the shipment until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for the purchased goods passes to you. THE MENUE ensures carefulness when it comes to packaging the order and will take responsibility for a damage-free item up until the item has been accepted after shipping.

    Shipment tracking

    Once your shipment has been dispatched, we will send you an email notification with the tracking information.

    Customs duties

    All shipments within the European Union arrive DDP (Delivery Duty Paid), which means that you do not have to pay any additional taxes upon receipt of the item. Outside the European Union, all orders are shipped DDU (Delivery Duty Unpaid) and may therefore be subject to import taxes, custom duties, and other fees levied by the country of destination. These charges are not included in the total at checkout. They are determined and charged by your local customs agency. They are beyond control of THE MENUE. We are not able to estimate these fees as they vary from destination to destination. Please kindly note that you, as the recipient, are responsible for the payment of import duties at the time of delivery. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred (on both the outbound and return shipments), and the cost for the return shipment. The amount will be subtracted from your order refund. By law, we cannot change the value of the order on commercial invoices. We must adhere to all international import/export laws. For more information on customs fees, please contact your local customs office. Please kindly note that shipments outside the European Union might run into customs delays.